Start a conversation,
not a sale.
You're in the neighborhood to let people know Loadout exists — a local, flat-rate moving company that helps fund low/no-cost moves for domestic violence survivors. Friendly beats pushy, every time.
01Why we knock
Your job is awareness. Most people you meet aren't moving this month — but they will someday, or they know someone who is. A good conversation and a door hanger on the fridge is a win.
02At the door
Keep it under a minute unless they want to keep talking. Step back from the door after you knock, smile, and make it easy to say no.
"Hi! I’m [your name] with Loadout Moving — we're a local, flat-rate moving company. I'm just letting neighbors know we're around. Can I leave you one of these?"
"We quote a flat price up front, so there are no hourly surprises. And Loadout helps fund low/no-cost moves for domestic violence survivors in our community."
"Would you like a free quote? I can take your name and number and the office will reach out — or you can scan the QR on the hanger whenever it's convenient."
"No problem at all — thanks for your time. Have a great day!"
Then leave, log the door, and move on. A polite "no" is a completely normal outcome.
03Do & don't
✓ Do
- Introduce yourself and Loadout by name
- Accept the first "no" warmly and leave
- Ask before taking anyone's details: "Can we send you a free quote?"
- Leave a door hanger when no one's home
- Respect "No soliciting" and "No trespassing" signs — skip that door
- Say "I'm not sure — the office can tell you" when you don't know
- Wear or carry anything your manager gives you to identify yourself
✕ Don't
- Pressure, push, or ask the same person twice
- Promise prices, discounts, dates, or availability
- Promise a free or reduced-cost CAP move — those go through advocacy organizations only
- Knock again at a house that said no
- Put anything inside a mailbox (it's federal law — hang it on the door)
- Enter anyone's home, garage, or backyard
- Ask why someone is moving or about their personal situation
- Log a lead for someone who didn't agree to be contacted
04Survivor care
Because we talk about supporting domestic violence survivors, some people may share something personal. Your role is to be kind and point them to an advocate — not to ask questions, make promises, or solve it.
- Never ask whether someone is in a difficult situation, and never guess.
- If someone shares that they or someone they know needs help, listen, thank them, and stay calm. Let them lead.
- You can say: "Thank you for telling me. A domestic violence advocate can help you look at your options — the National Domestic Violence Hotline is free and confidential, and they can connect you with local organizations."
- Don't write anything personal in the app — no details about abuse, relationships, or safety in notes, and don't log them as a lead unless they ask for a regular moving quote.
- Never promise a free or reduced-cost move. Community Assistance Program (CAP) funds are limited and given out first come, first served, only through verified advocacy organizations — not by reps and not at the door.
- If someone asks how to get a CAP move, say: "Our community moves are arranged through advocacy organizations, and funds are limited. An advocate is the best first step — I can share the hotline number."
- If they'd rather not be contacted, respect that completely. Leave a hanger only if they want one.
- Tell your manager privately afterward if you're unsure what to do.
05Your safety
- Knock in daylight or well-lit areas, and wrap up before dark.
- Work with a partner when you can, and let someone know which streets you're covering.
- Stay on the porch or doorstep. Don't go inside, even if invited.
- If a situation feels off — an aggressive dog, a hostile person, anything — leave. No lead is worth it.
- Keep your phone charged and use the map so you're never knocking blind.
06Using the app
Log every door — even the no-answers. It shows the team where you've been and keeps anyone from knocking the same house twice.
| No answer | Nobody home. Leave a door hanger. |
| Not interested | They said no. Thank them, log it, and don't come back. |
| Come back | They asked you to return, or it wasn't a good time. Add a note like "after 6pm" — it'll show on your map list. |
| Lead | They want a free quote and said it's OK to contact them. Add their name and a phone or email. |
Also in the app
- Map — your doors, your "come back" list, and teammates' streets so you can spread out.
- Leads — every lead you've brought in and where it stands.
- Earnings — what you've earned and what's been paid.
- Me — your QR, your rep code, and Order door hangers when you're running low.
07How you earn
You're paid for genuine interest, not for pushing. You earn when the office confirms a lead is a real prospect, and a bonus if they book a move. See the Earnings tab for current amounts.
- People who scan your door hanger QR count as your leads too — even if you never met them.
- That's why a friendly, no-pressure conversation and a hanger left behind pays off over time.
- Leads logged without someone's permission won't qualify, and repeated issues may pause your account.
- Refer a rep: know someone who'd be good at this? Refer them from the Earnings tab. Once they join, you earn a small percentage of every commission they earn — paid by Loadout on top, never taken from their pay. Only refer people who said it's OK to share their contact info.
08Your first day
- Sign in with your rep code and allow location when the app asks.
- Check your door hanger supply — order more from the Me tab if you need them.
- Open the Map to pick streets no one has covered yet.
- Practice your intro out loud once. Keep it short and friendly.
- Log every door. Aim for great conversations, not a number.
- Questions? Ask your manager — there's no such thing as a silly one.